Help centre and FAQ
Find quick answers about reservations, cancellations, payments and your account — without unnecessary waiting.
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Reservations & times
How do I book without creating an account?
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Booking a slot on Bookaplace is deliberately simple and does not require an account first. You can reserve immediately as a guest:
If you later create a profile with that email, your previous guest bookings sync automatically to your dashboard.
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Reservations & times
What if I am running late?
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If you hit traffic or arrive late for your court or studio, the venue typically holds the reservation for about 15 minutes after the start time.
We strongly recommend calling the on-duty venue admin. A one-tap call button is available in your SMS voucher and on the venue page in Bookaplace. Staff can note the delay so the slot is not released to waiting guests.
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Reservations & times
How do I add a reservation to Google or Apple Calendar?
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Right after you book, we generate a confirmation with a calendar event file (.ics).
The event includes the exact location, court/room number, Google Maps navigation and the reception phone number.
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Payment & prices
How is the reservation paid?
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For convenience and peace of mind, payment is made directly at the venue reception or desk immediately before your slot starts.
Bookaplace does not require a bank card up front for most locations. You pay the same regular price the venue lists on site.
Supported methods include cash, contactless debit and credit cards (Visa, Mastercard), and sports cards (MultiSport / CoolFit), depending on the venue’s stated policy.
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Payment & prices
Are there hidden Bookaplace fees?
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Bookaplace does not add an intermediary booking fee on standard reservations.
Always review the service price on the venue page before you confirm, so you know exactly what you will pay on site.
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Changes & cancellations
Can I cancel or move a booking?
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Yes — plans change. Each venue sets a grace window for free cancellation or moves (typically 2 to 4 hours before the booked start).
- check_circleVia your email: tap “Manage reservation” in the confirmation message.
- check_circleVia My reservations: sign in and choose Cancel or Reschedule.
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Changes & cancellations
Can I reschedule to another time?
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If the venue allows changes, cancel or move the current booking when possible, then create a new one for the new slot.
For special cases or last-minute needs, contact the venue directly — they can advise on the best option.
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Profile & security
How do I switch between Bulgarian and English?
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Use the language control in the site header to switch between Bulgarian and English.
Your preference is kept while you browse Bookaplace on this device.
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Profile & security
How do I delete my account?
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Account deletion starts from Profile and is permanent.
Read the full process and what is removed on the Delete account page before you confirm.
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For partners & venues
How can I list my venue on Bookaplace?
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We welcome sports clubs, dance halls, yoga studios and creative spaces. Onboarding usually takes under 24 hours.
- check_circleFull cloud calendar to manage courts and rooms in real time
- check_circleFewer empty slots through discovery in search
- check_circleZero setup fees and a dedicated account manager
Did not find the answer?
Our customer support team is available every day from 08:00 to 22:00. We reply quickly and help with urgent on-site situations.
Or open the contact form for a written request with reservation details.